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Lunchtime Learning: Navigating Conflict in Customer Relations

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Name: Lunchtime Learning: Navigating Conflict in Customer Relations
Date: April 3, 2019
Time: 12:00 PM - 1:00 PM CDT
Registration: Register Now
Event Description:

Conflict in the workplace happens every day.  Because it is so common, each of us needs to develop the skills necessary to manage it productively. Your level of emotional intelligence (EQ) has a direct impact on how you can proactively choose to respond to conflict thus creating productive conflict. In discussion, we will consider the three types of conflict along with your natural response styles. Combining Emotional Intelligence with our natural style can help increase our success when navigating difficult situations. Any employee who wants to improve their customer relation, conflict resolution, and leadership skills will find this class especially useful.
 
Gary Foster obtained an M.A. degree in Human Resource Management from Briar Cliff University and has 18 years of human resource experience in the areas of employee training and development, recruiting and retention management, and strategic workforce planning. He teaches at both Ridgewater College and St. Cloud Technical and Community College.
 
Thank you, Brenny Transporation, for sponsoring this session.

   


Register at registrations@StCloudAreaChamber.com,
(320) 656-3826 or click the 'Register Now' button above. 
Location:
St. Cloud Area Chamber of Commerce
1411 West St. Germain Street, Suite 101 
St. Cloud, MN  56301
Date/Time Information:
Wednesday, April 3, 2019
12:00-1:00pm
Contact Information:
Kelti Lorence, 320-656-3830
Fees/Admission:
$20 for Members
$30 for Non-Members        
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