Customer Service Representative
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At Michael Brower Agency, Inc. | American Family Insurance, we’re a locally owned agency committed to serving our community with honesty, clarity, and care. We’re building a strong team culture under the mantra Clear. Kind. Engaged. and want team members who share those values.
This role is designed as a Customer Service Representative — Sales Hybrid, blending service excellence with growth opportunities in sales. You’ll start with service responsibilities and grow into sales within the first year, with a clear career path to higher earning potential.
What We Offer
Compensation: $19-$23/hour
Schedule: 36-hour workweek with early Friday close at 1:00 PM (Mon-Thu, 9AM-5PM, Fri, 9AM-1PM)
Benefits:
- SIMPLE IRA with employer match
- Paid time off (PTO) + paid holidays
- Paid licensing and training (Property & Casualty required within 45 days; Life/Health within 90 days)
- Collaborative team environment with plenty of coffee, snacks, and positivity
Responsibilities
- Deliver outstanding customer service and support to retain and grow client relationships
- Handle policy changes, billing inquiries, and claims support with accuracy and professionalism
- Conduct renewal reviews, coverage checkups, and proactive outreach using agency playbooks
- Identify opportunities for cross-selling and refer life/umbrella/other product appointments
- Collaborate with team members to improve processes and customer experience
Qualifications
- 2+ years of customer service experience preferred (frontline sales and service roles are a plus - fun servers, bartenders, cosmetologists, who enjoy helping others and collaborative problem-solving)
- Strong communication and relationship-building skills
- Comfortable working toward goals and learning sales skills
- Must obtain MN Property & Casualty insurance producer license within 45 days (agency-paid support provided); Life insurance license within 90 days
Career Path
- CSR (0–6 months): Service excellence + compliance foundations
- CSR–Sales Hybrid (6–18 months): Grow into cross-selling, renewal reviews, bundled-line goals
- Associate Producer (18+ months): Sales-focused role with higher variable pay and community involvement
- Sales/Service Manager (36+ months): Department-lead role with commission over-ride &/or agency bonus opportunities
Why Join Us?
Most postings talk about “growth opportunities.” We show you the path, give you the tools, and invest in your success. With early Fridays, a supportive team culture, and real earning potential, this is a place to build a career—not just another job.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Expected hours: 34 – 40 per week
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Work Location: In person
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