Administrative Assistant – Marketing & Membership

Job Summary
The Administrative Assistant serves as an event coordination assistant in support of the Director of Events and provides administrative and operational support to the Membership and Marketing departments. This role is critical to the Chamber’s success, with primary responsibility for maintaining accurate CRM data and digital content, supporting member services and communications, and assisting with programs and events.

This position requires strong attention to detail, comfort with technology, and the ability to manage multiple priorities in a fast-paced, member-focused environment while delivering exceptional service to members, partners, and stakeholders.

Essential Duties and Responsibilities
Administrative & Departmental Support

• Provide administrative and clerical support to both the Marketing and Membership departments, working collaboratively with staff across the organization.
• ​Prepare correspondence, reports, mailings, meeting notices, and committee materials as needed.
• Serve as Front Desk Administrative Assistant during assigned times or staff absences, providing professional and welcoming customer service.

• Maintain the accuracy, completeness, and timeliness of the Chamber’s CRM system, including member records, contact information, billing data, and engagement history.
• Process event registrations, membership updates, invoicing, and data entry with a high degree of accuracy.
• Assist with collection, sales, and delinquent dues calls as assigned, ensuring records are properly updated and documented.

• Maintain and update information on Chamber websites, including StCloudAreaChamber.com, BusinessCentralMagazine.com, and affiliated pages, ensuring the calendar, member directory, and all content is current, accurate, and aligned with Chamber branding.
• ​Coordinate updates across departments to ensure consistency between website content, CRM data, and communications.
• Assist with digital communications as needed.

• Provide administrative and logistical support to the Director of Events and Programs, functioning as an event coordination assistant.
• Coordinate event registrations, confirmations, scheduling details, and invoicing.
• Assist with event preparation materials, attendee lists, and post-event follow-up, including data entry and reporting.

• Coordinate Chamber mailings in collaboration with staff and external mail houses.
• Assist with basic office technology support; coordinate with IT vendors as needed and help staff navigate systems and tools.

• Strong organizational skills with exceptional attention to detail and accuracy.
• Proficiency with office technology, CRM systems, databases, and website content management platforms
• Ability to manage multiple projects, deadlines, and priorities effectively.
• Excellent written and verbal communication skills with a strong customer service mindset.
• Experience in administrative support, event coordination, or member-based organizations preferred, but not required.