LEADERSHIP TRAINING: Handling Employee Complaints

Team leaders on the front line are often the first to hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances.

Register online at www.mtmps.com or call 866-MTM-4-YOU. Registration deadline 4/7/2009.