Customer Service Training May 6, 2008

This training will help you to understand your customers' wants, needs and desires.  You will be able to identify characteristics of an Extraordinary Customer Service provider by being proactive, consistent and energetic.  You will understand why people buy...loyalty, word-of-mouth, uniqueness... and help you to deal with understanding and empathy in resolving difficult situations.

 

This high-energy program is intended for front-line personnel...managers...owners...and anyone else who needs a reminder about the importance of customer service.  Group interaction, lecture, video, and entertainment are combined to provide you and your employees with an upbeat reminder of the essential role we all play when serving our customers. Mary Donnay has 18 years of experience in multiple phases of management and customer service. She is a dynamic facilitator and motivational speaker who is passionate about Customer Service.

 

Please call the Chamber reservation line at 320-251-2940, ext. 126 to register.