10 Principles of Extraordinary Customer Service 5/17/06

Sign up for "The 10 Principles of Extraordinary Customer Service", a custom-designed program createdto meet the needs of businesses in Central Minnesota. This high-energy program is intended for front-line personnel, managers, owners and anyone else who needs a upbeat reminder about the importanceof quality customer service and the essential role we all play when serving our customers. Learn whyyour customers buy and how to deal with difficult situations. Professional trainer Mary Donnay from Collection Resources will lead the session.