Supervisor Development Certificate Program 2004-Session V

Session V: Conflict Management -- Speaker: Bruce Miles, Big River Group, LLC

Description: Human relationships involve conflict. Understanding the causes of conflict and your conflict management style will help you turn uncomfortagle situations in to potential learning and teaching experiences. This course will help you learn to apply strategies for improving the skills needed to effectively manage conflict and bring it to a satisfactory resolution. (Attendance at this session is required to receive your certificate.)