Lunchtime Learning: Giving Your Customers ''The Pickle''

Want to increase your customer satisfaction?  Want people to talk about the wonderful experience they had with your business?  The key to customer service is to give them "The Pickle."  Jim Beck from the Minnesota School of Business will train you on what "the pickle" is and how to refocus your workforce on what customer service really means and what the customer really wants!  The sponsor for this training is Leighton Broadcasting.  Lunch is included with the session.