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Customer Service Rep

Executive Express
Job Description
Executive Express is a Minnesota Based passenger transportation company. The firm specializes in providing transportation to the Minneapolis – St. Paul airport and Twin cites area for 40 cities in Central and Western MN. Executive Express also has an Iowa Branch that transports passengers to/from the Des Moines airport from 26 Central Iowa cities.
Executive Express provides reliable and professional passenger transportation in a safe, relaxed, and caring way.
Position Description – Customer Service Representative (CSR)
Job Summary
Customer Service Representative will be the 1st point of contact for all customers with our company, whether it is answering phone calls or greeting and assisting customers in our Transit Center/Customer Lounge.
Primary Tasks:
  • To correctly enter all data necessary to make a reservation while on the phone with the customer when Home-Based Reservationist (HBR’s) are not available. Executive Express internal staff takes calls and transfer reservations to HBR’s from 7am-9pm Sunday - Saturday,
  • To professionally and effectively answer questions about our service and turn the phone call into a confirmed reservation when HBR’s are not available.
  • Helping with general office tasks, as assigned by management team members.
  • Assist with customers when departing/arriving at our Transit Center/Customer Lounge.
  • Greet customers upon arrival at “Customer Entrance”, assist with luggage and check in process.
  • Assist drivers with daily departure/arrivals – tagging luggage for correct terminals, making sure that customers get to correct shuttles going to end destinations, alerting drivers of delays or changes to schedules.
  • Notifying “float” drivers of arriving airport shuttles to help maintain timely departures from the Transit Center
  • Assist with general cleaning and the upkeep of the Transit Center/Customer Lounge between runs.
Skills and Characteristics:
  • Computer skills such as internet research (mapping), word processing, and comfort working in a reservation-database system are essential.
  • Positive and professional telephone voice.
  • Positive and professional attitude when working with customers and other staff members in a continuously evolving environment.
  • Attention to details and surroundings in a fast-paced work environment
Physical Requirements/Work Environment:
  • The Customer Service Representative  must be able to perform physical task appropriate to the performance of assigned duties and responsibilities which may include, but are not limited to, the following:
    • Bending, twisting, squatting, crouching, standing, and kneeling
    • Sitting for extended periods of time
    • Operating assigned equipment
    • Lifting up to 50 pounds
    • Exposure to environmental changes
Length of Term and Pay:
  • This is a full-time, non-exempt, hourly position scheduled to work a minimum of 40 hours/week, some Holidays and Weekends as needed.
Benefits of Position:
  • This position will be eligible for the Full-Time vacation time, employee travel benefit, and opportunity for supplemental benefits package.
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