Return Load Coordinator

Posted: 03/05/2023

Brenny Specialized Inc.
Position: Specialized Return Load Coordinator                 
Position Summary: Specialized Return Load Coordinator reports to the Team Lead & the VP of Operations & Driver Communications. The Specialized Return Load Coordinator's primary responsibility is to keep Brenny Specialized trucks loaded. Dealing with Brenny drivers, customer service and manage all details involved.
Hours: Hours of Operation Monday through Friday. Hours based on individual level.
Position Duties and Expectations (may include but not limited to):

  1. Accountable for providing GRAND CHAMPION customer service to everyone.
  2. Responsible for driver communication, check calls, appointments, etc
  3. Responsible for improving on time pickup and delivery scores
  4. Verbally dispatching drivers to pickup & delivery sites, giving directions, instructions and securing of all necessary information for dispatch
  5. Accountable for getting drivers extra miles when time allows
  6. Work with drivers to ensure timely pickup and delivery.
  7. Monitor driver miles in coordination with Customer Service.
  8. Coordinate all driver time off with operations team.
  9. Help drivers with questions, comments or concerns.
  10. Tracking miles for driver payroll
  11. Call customers & brokers to solicit freight.
  12. Handling drivers in a professional manner, always
  13. Attend safety meetings, educational seminars & classes.
  14. Verify all information on each load with Customer Service & Driver including pricing, current loads & delivery information.
  15. Keying in loads, getting directions & hours for pickup and delivery locations.
  16. Giving ETA for pickup and delivery to appropriate locations as directed
  17. Work towards achieving and maintaining company goals.
  18. Some weekend work may be required. Be willing to make & receive calls from drivers after hours
  19. Relay any & all change of performance and/or attitude of drivers to the owners and/or manager
  20. Other duties as directed by Team Leader, Manager, and Owners
100% Team Member Paid Insurance                              Retirement Plan                                   Home / Work Life Balance
Military Bonus                                                                     Tobacco Free Bonus                           Loyalty Bonus
Team Retreats                                                                      Paid Weekly                                         Preset, Predictable Schedule M-F    
Uncapped Bonus Potential                                                On-Site Auto shop                              Team Member Mentoring Program
Team Advisory Committee                                               Nurse/Wellness Coach                       Monthly Charities to Serve               
Advancement Opportunities                                             Everyone Has a Voice
Owners Provide a Fun, Energetic and Caring Atmosphere!
Preferred Knowledge, Skills and Abilities:
*College degree or 2-4 years’ work experience
*Proficiency in Microsoft Office 365
*Above average communication skills
*An understanding of the transportation industry, or desire to learn
*Self-motivated & innovative – able to work with little supervision
*Able to multitask and prioritize task at hand
*Excellent Customer Service, phone skills, & data entry – computer skills
*Ability to work in a fast-paced environment, with a smile on your face!
*A Grand Champion Attitude and Honest Character will guarantee your success at Brenny!