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Group Manager

Posted: 02/10/2021

At MCM, we are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, MCM might be the place for you!

The Group Manager is responsible for leading and achieving business results through a team of employees. This position includes handling all aspects of performance management (setting expectations, observing, coaching, counseling, and rewarding), performance metrics and tracking, and supporting an engaged and collaborative team environment. The Group Manager is also responsible for ensuring proper documentation and compliance with company policy.

About the Job

  • Actively lead and mentor a team to drive consistent achievement of operational goals based on reporting analysis, observation and monitoring.
  • Proactively supervise daily / weekly operational statistics and reporting trends / variances to advise management of potential trends, issues and opportunities.
  • Identify and pursue self-learning opportunities and support learning opportunities for team members.
  • Share knowledge with and/or mentor others to improve processes and better achieve goals
  • Handle payroll duties
  • Incorporate company policies, practices, values and initiatives in a way that helps employees understand their contribution and accountability to the success of the organization

Required

  • Prior management / supervisory experience
  • Proficiency with Microsoft Office suite products
  • Strong written and verbal communication skills